What information we collect

Our process begins by collecting only what’s necessary for business registration support. Below is a breakdown of the types of information we handle.

• We may collect your name, contact details, and business information to respond to your inquiries and support your application.
• Website analytics tools gather anonymized information, such as device type and browsing patterns, to help us improve usability and troubleshoot errors.
• If you send us feedback or a testimonial, we may log it for process review, always anonymizing personal identifiers before sharing internally.
• Any document uploads or attachments are handled using secure connections and access protocols, designed to protect sensitive information.

How we use your data

Data isn’t just collected for form’s sake. We use it to understand common registration issues and tailor support to South African founders’ real needs.

• To respond to your requests or provide updates on your application or inquiry status.
• To analyze registration trends and process data for ongoing service improvement.
• To troubleshoot problems, prevent fraud, and maintain site security through monitoring and review.
• To deliver personalized documentation guidance or respond to your preferred contact method.

Our legal grounds for data use

We don’t process data by default. Each collection point is checked for necessity and alignment with South African and GDPR rules.

When we share data

We don’t sell user data or use it for third-party marketing. Data is shared only as needed to deliver requested services or comply with South African regulations.

• Some information is shared with trusted service providers—such as document processing or hosting partners—who are bound by confidentiality and data security standards.
• We may disclose your data when legally required, for example, in response to a court order or regulatory investigation.
• Occasionally, anonymized data may be shared with partners to improve our process, but never in a way that identifies you personally.

How we protect your data

Protecting your information is a process we revisit frequently. We use a mix of encrypted storage, access controls, and periodic audits to reduce the risk of unauthorized access. Our team logs each incident, learning from every attempt—successful or not—to keep your data secure.

Your rights as a user

Your rights around personal data are shaped by both South African law and GDPR. We take each request seriously, using it to improve our internal policies and client communication.

• You can request a copy of your data, and we’ll provide it in a structured, accessible format whenever possible.
• You have the right to ask us to correct or update information we hold about you if it’s inaccurate or outdated.
• You may request deletion of your data, subject to certain legal requirements or retention obligations.
• You can limit or object to certain types of data processing, depending on the context and applicable law.

Cookie usage

We use cookies to understand how visitors interact with our site, personalize your experience, and identify areas for improvement. Details are available in our separate cookie policy.

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Contact information

Questions about your privacy are always welcome. We log every request and use your feedback to keep our data practices transparent and current. Reach out with concerns, clarifications, or suggestions at any time.

Policy changes and updates

This policy is updated as technology, law, or our process changes. Major changes are highlighted on this page and noted with the last updated date. Your feedback often shapes these updates, so we encourage your input.